Cancellations before dispatch

Our orders are often complicated to process and consist of many intricate steps prior to dispatch. Unfortunately, this does mean that it's not possible to cancel or change orders within 48 hours of an anticipated dispatch date, that includes changing delivery addresses or payment methods. In the event that you do need to cancel or alter your order before dispatch, please contact us at info@cosmic-creepers.co.uk and we can advise on whether it is a possibility. Cancelled order may incur a cancellation fee.

Please note we have the right to refuse purchases at our discretion.

 

Live Arrival Guarantee

Great care is taken to ensure your spider arrives in perfect condition. In the unlikely event that your spider doesn't reach you alive, I will issue a refund or replace the spider with the closest available I have in stock. In order to honour the guarantee I will need photographs or a video of unboxing within an hour of delivery sent to info@cosmic-creepers.co.uk. Once the spider is placed into its new home my live guarantee ends.